Return & Refund Policy

1. Our Commitment:

At The Better Label, we stand behind the quality of every product we make. If something is not right with your order — if a product arrives damaged, defective, or incorrect — we will make it right.

2. When Returns & Replacements Apply:

We accept return or replacement requests only in the following situations. Returns are not applicable for change of mind or personal preference.

VALID REASONS FOR RETURN / REPLACEMENT	NOT ELIGIBLE FOR RETURN
Product received is visibly damaged or broken. Wrong product delivered. Product is defective — off smell, unusual texture, or tampered seal. Product missing from the order.	Change of mind or personal preference. Products returned more than 7 days after delivery. Opened or used products without a valid defect claim. Products damaged due to customer mishandling or improper storage.

3. How to Initiate a Return or Replacement:

Email us at info@thebetterlabel.com or call us at +91 88280 58027 within 7 days of receiving your order. Please include:

Your order number.
A clear photograph of the damaged or defective product.
A brief description of the issue.

Our team will respond within 48 business hours with the next steps.

4. Refund Process:

Once the return is approved, refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method (UPI, card, or bank account).
Shipping charges are non-refundable unless the return is due to our error.

5. Exchange Policy:

We offer exchanges for the same product or another product of equal value, subject to availability. Exchange shipping is covered by The Better Label for all valid claims.